Wednesday, 21 Apr 2021 12:53 PM MYTCiti Malaysia leaders said consumer business operations will operate as normal and clients would not experience any deterioration in services. — Reuters picKUALA LUMPUR, April 21 — Following the decision of its parent Citigroup Inc to leave retail banking in here, Citi Malaysia has promised to keep the best interests of its customers, employees and other stakeholders at heart as it makes the transition.
“As we embark on a new chapter in Malaysia, we will ensure that we do this in a way that protects the interests of and minimizes the impact on our customers, employees and other stakeholders,” said Citi Malaysia chief executive officer Usman Ahmed.Citi Malaysia consumer business manager Elaine Fan further addressed the bank’s credit card holders, bank account holders and its customers in investments and loans, telling them that all existing products and services will continue as usual.
On April 15, Citigroup Inc chief executive officer Jan Fraser announced the group’s decision to exit retail banking in 13 markets — including Malaysia — across Asia and the Europe, Middle East and Africa region.