Another Peloton Tread+ customer, Rhonda Clark, said that while she empathizes with the family of the young child who was killed on the treadmill, all exercise machines are dangerous and ultimately it was not"Peloton's responsibility to parent."
Still, regulators say the Tread+ has more space between the ground and the machine's base than most other treadmill models, which may make it easier for a child or small animal to become trapped beneath it. When Kelly, the marathon runner, reached out to Peloton about her accident, she says she asked that her membership be paused while she recovered from her injuries and requested help in moving her Tread to a safer part of her home. She was denied.
While he was not severely injured, it was the start of a lengthy back-and-forth between Pribilski and Peloton customer service, a prolonged battle that more than a year later, he says, has left him with an unreplaced broken treadmill.