The IT and Business Process Association of the Philippines said BPO companies, which are also known collectively as the Information Technology and Business Process Management industry, could end up establishing new hubs given the level of talent now dispersed in the countryside.
Ms. Antolin said hybrid work has been a success for the industry since the pandemic began in 2020, with staffing levels and revenue rising in 2021. “We’ve had a strong 2021. The number of full-time employees increased by 120,000 bringing the industry’s total headcount to 1.44 million and registering growth of 9.1% compared to 2020. We’ve also recorded very good growth in terms of revenue, P29.49 billion, or a 10.6% jump,” she added.
“I feel that hybrid work will be here to stay. Not every organization can support this. There are industries that will need to work in the office because of their type of work. We need to balance that as well. will stay. It is probably something that is going to outlast the pandemic,” Mr. Patel said.