Automation is an exciting digital innovation making its burgeoning forays into Africa as businesses across the continent, from call centers to banks, are looking at the future-minded technology to simplify and add increased conveniences to their many processes.
By automating much of the process, you remove the potential for human error. It is annoying when the bank makes a mistake that causes delays or requires the customer to call in and speak to someone to try and rectify the issue”“Productivity and efficiency. There are many manual processes which require a human to do something in order for the process to continue. In many cases this is due to systems not being able to communicate with each other.
“The best advice would be to treat this type of automation as a strategic asset. Deployed correctly across the bank, it can make a huge impact on the banks performance and bottom line. Unfortunately, many banks never realise the true potential as it is never given executive oversight. These rolled out at a department level with only small department budgets, the capability never gets off the ground.
“Mobile banking solutions have provided significant access to financial means for both the consumer and the trader, driving the goal of financial inclusion in a largely unbanked Africa. This poses significant threat to traditional commercial and retail banks. Newton points to a recent Deloitte article, about leveraging digital to unlock the base of the pyramid market in Africa:
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