A concerned member of the public took to social media to ask for help after mistakenly transferring S$1,000 to a closed bank account and waiting over a year without a resolution from the bank.
Despite calling the bank immediately, she was informed that the bank couldn’t stop the transaction from DBS to UOB. After being assured by DBS that a replacement cheque from UOB would be processed, nothing arrived for two months. “The waiting game started again, and we had been chasing till we got an update that the bank disclosed it as confidential. The IO mentioned that we’re able to get back the money but need to wait for his update before we submit to MAS ,”After multiple calls to the IO, the woman discovered that the IO was on a two-month leave.
The original poster admitted that they were at fault for the wrong transfer and missing a name on the joint account cheque, as they weren’t aware they needed to fill in both names.