In the 11 years Juatise Gathings has worked for Discover Financial Services, she has managed call centers across the country.
“Call centers are critically important for us at Discover. We’re the only major bank with 100% U.S.-based customer service. We picked Chatham because we wanted to do what we could to bring opportunity to communities that have been under invested,” Hochschild said. “I strongly believe that something that large companies can do, and only large companies can do, is bring jobs at scale into the community.
Greater Chatham Initiative Executive Director Nedra Sims Fears says the community was indeed disappointed by Target’s departure, but Discover’s presence has “exceeded her expectations.” She says their results a year in show it makes good business sense to bank on Chatham. “I was really, really fortunate that this was available for me,” said Bland. “It’s been kind of like a dream come true because I could be a mom – a really, really great mom – and I can come to work and be in corporate America essentially.”
“Everything I need to know to work in the call center, they trained me to do it,” Smith said. “Everything I need to know now about doing my job as a technical apprentice, they’re training me to do it. To be able to wake up and have a financially stable career with a great company and I only got to go three minutes? It’s almost life-changing.”
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