U.S. Banking Giants Start Digital Dollar Pilot

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Digital Banking Didn’t Kill Bank Branches—But Chatbots WillWhy haven't bank branches been closed at a faster rate? Because the digital banking experience isn’t that good. The chatbot experience isn’t very good, either. But it will get better, and it will improve faster than the branch and contact center experiences will. What is a “chat box”? Traditional systems 'brick and mortar' remain relevant because they are secure despite the innovations in the financial sector to minimize costs. Horrible customer service killed in person banking I've yet to see more than one teller at a bank of 12 stations
Source: Forbes - 🏆 394. / 53 Read more »