Based on their 2022 performance, of the big banks that’s Capitec and of the smaller banks, it’s Discovery Bank, according to the OBS.
Steyn said due to the uniqueness of the complaints received, investigated and resolved by the OBS, each matter was decided on its own merits and the effort required to address the complaints sometimes differed. “We set measurable standards for the banks which reflect our values to enable us to honour our promise to deliver free, impartial and speedy dispute resolutions.”
This year’s winners were Shalan Rampiara from Standard Bank in the big bank category and Investec’s Aisha Laher in the smaller bank category.
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Discovery Bank takes top spot for customer experience in the 2022 Ask Afrika Orange IndexSPONSORED | Discovery_SA The Ask Afrika Orange Index 2022 recently revealed customers rate Discovery Bank as the bank with the best client experience in SA. Discovery_SA Tyme Bank is no longer the alternative to take on the elite banking system. Its compromised. We need a new 100% owned native bank.🤞🏾
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