and wages are a part of the problem. But pay isn't the only reason employers are finding it hard to retain workers. Artificial intelligence may be another factor.
. Even though they should guide applicants through the process, they're still prone to problems and not everyone understands how to use AI. I can only imagine how an applicant who isn't tech savvy or may not speak English as a first language might feel in a similar situation.I arrived at my Wendy's Crumbl, like a lot of the places I applied to, uses a third-party platform for recruiting. The second application asked me to create a general profile and fill out other fields, including a videoOnce the second application was submitted I thought I was done, but I wasn't. I received an email alert that said I had to register my"applicant profile."
I rescheduled the interview for the following Monday which happened to be Memorial Day. I was surprised by the open availability I was given to reschedule an interview — especially on a holiday. When I arrived a worker told me the manager wouldn't be back until Wednesday. The worker didn't consult the chatbot's scheduling system — or her manager's availability — she just told me to come back on Wednesday morning at 10 a.m.
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