How to improve communication skills in the workplace

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A CEO shares the exact scripts she uses to ask for clarification and communicate seamlessly with her team

. Most people would appreciate being given the opportunity to amend or restate their request if they knew they were being misconstrued.

I once had a mentor who told me to avoid"drivebys". What he meant was that we should avoid passive agreements where we assumed we were on the same page but never actually got clarification. I find this proactive approach helpful in a wide range of circumstances. For example, I often found it hard to parse how board meetings had gone and figure out what the board expected.

In order to reduce ambiguity and avoid creating unnecessary stress for others, here are a few best practices: When in doubt, aim for short and to-the-point. If you could imagine getting confused by someone phrasing a question the same way, that's usually a sign that you've left too much room for interpretation.

Ambiguity can be an easy trap to fall into, and although it's often unintentional, it's usually more trouble than it's worth.

 

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