as a senior manager in the restaurant tech field, said it"makes no sense" for a restaurant provider to charge guests such fees.
"Shouldn't the operator decide whether this fee should be paid for by the guest or absorbed as the cost of doing business? Taken further, Will Toast later start charging fees for guests dining in at restaurants as the cost of using their POS?"said Toast provides an"exquisite" all-in-one technology stack for restaurants.
But he questioned whether the online fee of 99 cents might hurt independent restaurants who are already"struggling like crazy" to lure guests to order through their online channels, instead of delivery apps. "If that's a $10 order, that's a 10% increase. If it's a $20 order, that's a 5% increase. That's a big whack of an increase if you ask me," Orsbourn said recently in his podcast,"Toast said the fee is transparent so the customer knows it is not tacked on by the restaurant.
When customers click on"taxes and fees," they will see the following prompt:"Set by Toast to help provide affordable digital ordering services for local restaurants."
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