SA's banking sector laid bare: 'Disability doesn't imply lack of intelligence'

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Eyewitness News spoke to The Stroke Survivors Foundation, Absa and Blind SA to get a better understanding of the banking experiences of disabled persons - and what banks can consider to better serve their needs.

JOHANNESBURG – South Africa's banking sector has been thrust into the spotlight after Eyewitness News sought to learn how accommodating it is of people living with disabilities.

Her disability is not overt, but it's there and it has modified her life. Minyuku is a legal consultant for the Stroke Survivors Foundation. “The first few times when I received an e-wallet and even the same one from Capitec and Standard Bank, I had to call for assistance because I simply did not understand the ATM directions. It is a challenge to ask for assistance because I am a person with invisible disabilities and most people do not know of aphasia and want me to justify it because I do not physically present myself as a person with a disability.

Absa further pointed out that the organisations is has been working with, were instrumental in assisting them to refine their designs

 

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