Qantas aims for ‘customer-centric’ focus as Alan Joyce steps down

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Shaw and Partners senior investment adviser Adam Dawes says the board likely 'favoured' Qantas CEO Alan Joyce's early departure to focus on being more 'customer-centric', a reputation he believes has been damaged post-COVID.

Shaw and Partners senior investment adviser Adam Dawes says the board likely"favoured" Qantas CEO Alan Joyce's early departure to focus on being more"customer-centric", a reputation he believes has been damaged post-COVID.

 

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