A shopper has told of the moment she stormed out of a Kookai fashion store over an employee’s “shockingly rude” response after she asked if she could try on a pair of pants she liked in a bigger size. Yassie — who’s a standard size 12 but can fit in a 10 depending on the brand — was trying on size 12 high-waisted pants at the Australian boutique store when she realised she needed the next size up.
Shopper calls out Kookai over employee’s ‘rude’ response. “I came out of the change room and there were two girls standing at the counter ... one went to walk past me and I said, ‘Hi sorry, do you have this in a bigger size? It doesn’t fit’,” Yassie recalls. “She took it off me, checked the tag and said, ‘No, sorry we don’t’. I said, ‘Can you tell me if another store has the right size?’ And she said, ‘No... we don’t stock plus-size items’.
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