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'Spent 13 minutes asking me irrelevant questions': Woman says HSBC staff lax in stopping $10k fraudulent transfer

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Upon receiving a text message from HSBC informing her that her online banking limit had been changed without her authorisation, an alarmed woman immediately contacted the bank.

'Spent 13 minutes asking me irrelevant questions': Woman says HSBC staff lax in stopping $10k fraudulent transferPHOTO: The Straits Times file

The questions were supposedly regarding when the transfer limit was first set up, if she wanted to set a lower limit and so on. She said that HSBC had purportedly acknowledged there was a fault in their handling procedures during their follow-up discussions on reimbursement matters.Responding to Zaobao's inquiry, HSBC said it will fully reimburse the customer after both parties reached a settlement.

 

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