A travel agency in Sydney’s southern suburbs is under investigation after allegedly duping dozens of customers out of their holiday funds. Travel World Sydney, with a now-shuttered store on Firth St, Arncliffe, allegedly took $234,534 from customers over the last 17 months, but failed to follow through with any real bookings. There have been 28 official complaints about the business’s alleged conduct since January 2023.
” While victims of the alleged scam may have been able to request chargebacks from card issuers after noticing their bookings appeared not to be genuine, claims are usually required to be submitted within a certain timeframe following the charge. That typically varies from 45 to 120 days — and NSW Fair Trading, which is investigating the 28 complaints, confirmed most consumers would be outside this timeframe. NSW Police are also investigating the matter.
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