The Department of Education said Thursday that it is taking steps to improve operations at its Federal Student Aid office after months of delays and errors with this year’s overhauled Free Application for Federal Student Aid. The form, known as
next year, among other efforts. “For half a century, Federal Student Aid has helped millions of Americans access higher education,” Cardona wrote. “Today, FSA maintains the same mission. But like any organization, its methods and scope of work have changed dramatically over time, and the environment where it now operates is continuously evolving.” The department has hired the Boston Consulting Group to recommend ways to improve the FSA office, an agency spokesperson told NBC News.
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