KUALA LUMPUR: Bank Negara has acted promptly to address the service disruptions that have troubled consumers, issuing a directive to banks to strictly adhere to operational standards, says Lim Hui Ying.
Lim highlighted Bank Negara's powers under the Financial Services Act 2013 and Islamic Financial Services Act 2013, which allow it to enforce actions on institutions falling short of policy mandates. "We are facing an unacceptable number of online disruptions. Should we settle for simple compliance and apologies for the inconvenience?
Regarding customer relations, she said,"Bank Negara has instructed banks to proactively communicate with affected customers, swiftly addressing any resulting complaints and inquiries."
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