Artificial Intelligence And Jobs: No Signs Of Worker Fear And Loathing

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I am an author, independent researcher and speaker exploring innovation, information technology trends and markets. I served as co-chair of the 2023 AI Summit in New York, as well as the 2021 and 2022 Summits. I regularly contribute to Harvard Business Review on AI topics.

The common theme we’ve been hearing from all quarters in recent times is artificial intelligence is the job-killer, accompanied by scary headlines. “AI is replacing human tasks faster than you think

However, it appears workers didn’t get the memo — or pile of memos. In recent surveys, there is scant evidence of fear and loathing among the workers who may see their jobs shift as AI looms greater on the scene. Most workers, in fact, seemof 6,000 employees by Salesforce finds 77% of today's workers trust AI, and even want AI to do almost half of their work tasks.

Nearly 40% of employees use generative AI tools regularly, the BCG survey observes. They do not fear generative AI, either — most say that they will need help to understand what skills to build. Workers who currently use generative AI do so for simple activities such as research, administration, and translation, BCG finds — “uses that are akin to replacing Google with genAI,” the survey’s authors observe.

 

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