Patelco Credit Union banking services outage grinds on after last week's ransomware attack

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Cyberattack News


More than a week after a ransomware attack at Patelco Credit Union left hundreds of thousands of customers without banking services, the credit union was still working to restore full functionality.

The Dublin-based credit union said in a July 7 email from CEO Erin Mendez to its members that their money was 'safe and secure.' While Mendez said the company has stabilized its network and begun processing transactions, she could not say when all systems would be back to normal.'Once this is complete and we achieve full banking functionality, our members will be able to access their account balance and accounts as they typically would under normal circumstances,' said Mendez.

As of Tuesday afternoon, customers could not use online banking or the mobile app, and balance inquiries, check cashing, and transactions using the Zelle digital payment network were unavailable.There was limited functionality at Patelco branches, its call center, and with its live chat function. Debit and credit card transactions and outgoing wire transfers also had limited functionality, Patelco said.


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