In another case, a taxi driver had his complaint upheld by the ombud and got the R10,000 he was entitled to. The bank in question had offered R10,000 cash back to all its customers if they settled any of their motor vehicle accounts held with the bank and immediately signed a new motor vehicle finance agreement. The taxi driver did just that, but when he asked about his R10,000, he was told the offer excluded minibus taxis.
The bank agreed to pay the customer the cash-back value and amend its terms and conditions to eliminate the ambiguity. In other words, 77.2% of cases went the way of the bank, not the complainant, in 2018 - compared with 72% in 2017 and 75% in 2016.Steyn recently reported a worrying spike in credit card fraud, which began in early January and therefore does not reflect in the 2018 report.
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