, which stacked up the largest US financial institutions according to consumers' satisfaction ratings of their bank's mobile experience.The study measured customer satisfaction of banks' apps across five dimensions: clarity of information, ease of navigation, appearance, availability of key information, and range of services.Huntington snagged first place in customer satisfaction — but had few flashy features to account for its ranking.
Capital One trailed closely behind in second place with 873 points and Citi claimed third with 870. In contrast to Huntington, both banks offer customers differentiated features one might expect from a top-ranked app. Capital One, for example, provides customers an advanced
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