Patelco online banking finally restored two weeks after security breach

Lucy Flores attempts to check her balance at a Patelco ATM on Kala Bagai Way in downtown Berkeley, Calif., on Monday, July 1, 2024. “It makes me nervous not to be able to see what’s coming through my account,” Flores said. The long wait is almost over for over 500,000 anxious Patelco Credit Union customers who have been unable to view their account balances

A ransomware attack is a type of malware attack where hackers encrypt or lock sensitive data, in which the attacker would then demand payment or something in exchange to unlock it. Still unavailable are electronic statements, opening new accounts, new loans, balance transfers, and credit card balance transfers, among other services.

“It’s really concerning. And it seems that they’re being really vague about details and updates,” said Byrd, a San Jose State engineering technology student and Patelco client. “It’s all kind of general stuff, and not related to how they can combat this.” Byrd said that he is putting an app development project on hold because of how the bank handled the aftermath of the data breach.

Byrd said now he is considering moving all his funds into his other secondary account he keeps with Navy Federal.

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Patelco Credit Union banking services outage grinds on after last week's ransomware attackMore than a week after a ransomware attack at Patelco Credit Union left hundreds of thousands of customers without banking services, the credit union was still working to restore full functionality.
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